Ever had an argument and the other person just would not shut up? I mean they kept on and on talking in circles about the same issue. You didn’t see it their way, they didn’t see it your way and before you know it, you were both saying things that you didn't mean. Eventually, someone storms out angry or just shuts down and nothing gets resolved. Here is the crazy thing, if I asked the other person about the same argument; would they say that I was describing you?
My grandfather made two very profound observations concerning arguments:
First – Arguments and communication greatly differ in that once the communication is broken down – an argument is all that you have left. You see, communication is a two-way exchange; information (hopefully productive) is being delivered AND received by each participant. The goal of communication is aimed at moving forward towards a common goal. In an argument you care more about “winning” than commonality. It’s more about making the other person “see it your way” versus finding a solution, compromise or common ground.
Second – Arguments perpetuate and erupt in many cases because both people want to have the “last word”. Not sure who decreed that if you get the last word that means that you are right. Whoever they were...they're wrong. The need to get the last word only deteriorates an argument to its lowest form. This is typically where we say things that we don’t mean, because we want to “shut the other person up” using offensive comments, insults or sarcastic commentary. Ever seen that happen?